Refund policy
Last Updated: August 20, 2026
• Before Shipment: you may cancel at any time before your order is dispatched. Email reachus@glizmera.com with your order number. Once confirmed, a full refund will be issued to your original payment method.
• After Shipment: once your order has been dispatched, cancellation is no longer possible — however, you are welcome to return the items following the process below.
As an EU customer, you have the statutory right to cancel your order within 14 calendar days without providing any reason. This right is granted under EU consumer protection law. The 14-day period begins:
• from the day you (or a person you designate) receives the goods; or
• for multiple items in a single order, from the day the last item is received.
• Custom or Personalised Garments: items made or personalised to your specifications cannot be returned.
• Sealed Hygiene Items: products sealed for hygiene reasons that have been unsealed after delivery are not eligible for return.
Return Conditions
• Return Deadline: you have 14 days from the delivery date to notify us of your return. Once you have contacted us, you have a further 14 days to send the items back.
• Garment Condition: items must be unworn, unwashed, and unaltered, returned with all original tags still attached, and packed in the original packaging where possible.
Return Process
• Step 1 – Contact Us: email reachus@glizmera.com with your order number, the items you wish to return, and your reason for returning.
• Step 2 – Prepare Your Package: use the original packaging where possible, keep all tags attached, and pack garments securely to prevent damage in transit.
• Step 3 – Ship Your Return: send your package to our designated return address below.
Return Address
Attn: APEXRISE S.R.L. Returns Department — Global-Fulfillment CA Warehouse
13300 Carmenita Road Suite 201
Santa Fe Springs, CA 90670
United States
Note: please do not ship returns until the final address is confirmed on this page.
We strongly recommend using a tracked shipping service and retaining your tracking number and receipt. Please send your tracking number to reachus@glizmera.com once dispatched. If the return address is outside the EU, please also retain any customs paperwork issued for the return shipment.
Return shipping costs are the responsibility of the customer. We refund the product cost plus the original standard shipping charge (if applicable).
• Processing Time: we inspect and process your return within 72 hours of receiving it at our warehouse.
• Refund Timeline: once inspection is complete, your refund will be issued within 14 business days, subject to your bank’s processing time.
• Refund Method: refunds are returned to the original payment method used at checkout.
• Check with your bank or card provider, as processing times vary between institutions;
• Use our refund confirmation email when following up with your bank to help expedite the process;
• Still need help? Contact us at reachus@glizmera.com.
Please contact us within 7 days of delivery at reachus@glizmera.com with your order number, clear photos showing the issue, and a brief description of the problem. We aim to resolve your case within 48 hours of receiving your report, arranging either a full refund (including shipping costs) or a free replacement with a prepaid return label.
We do not offer direct exchanges. To receive a different size, colour, or style: return the original item for a refund, then place a new order for the piece you want.
• Email: reachus@glizmera.com
• Registered Company: APEXRISE S.R.L.
• Registration Number: J2026039142003
• VAT Number: RO54913060
• Address: București Sectorul 3, Strada Nerva Traian, Nr. 27-33, Birou nr. 6, Scara B, Etaj 1, Romania