Shipping & Delivery

Last Updated: August 20, 2026

Total delivery time = order processing window + shipping transit period.

Orders are processed Monday through Friday.

• All garments listed on our site are in stock and ready for dispatch.

• Internal processing is completed within 1–3 business days of order placement.

• Shipments are dispatched on the next business day following the completion of processing.

• Standard International Transit: 7–15 business days after processing is complete.

• Total Estimated Delivery – Standard Orders: 8–18 business days overall.

• Total Estimated Delivery – Peak Sale Periods: up to 20 business days overall.

Some orders are fulfilled from a logistics facility located outside the European Union. As a result, your order may be subject to import duties, customs clearance fees, or VAT levied by your destination country upon arrival. These charges are not included in the checkout price and are the responsibility of the recipient. Customs processing may also extend the transit times stated above. We recommend checking your local customs regulations before ordering if you wish to estimate any potential additional costs.

We currently ship to the following countries:

Romania (all regions), Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

United States, Canada.

Please contact reachus@glizmera.com to confirm availability for any country not listed above.

Delivery charges are calculated dynamically at checkout, based on your destination country, total parcel weight, and order subtotal.

Orders may be transported by national postal services or regional courier networks. In many areas, final-mile delivery is handled by your local postal operator. Your assigned carrier and tracking link will be included in your dispatch confirmation email.

Please ensure your delivery details are complete and correct at checkout. We are not liable for failed or delayed deliveries resulting from inaccurate, incomplete, or invalid address information provided by the customer.

If you are unavailable at the time of delivery, the carrier will typically leave a notice with instructions on how to collect your parcel.

• Unclaimed Parcels: if a package is not collected within the carrier’s holding period, it will be returned to us. Any refund will be issued after deducting applicable return shipping costs.

Once your order leaves our warehouse, a tracking number will be issued and sent to you by email. If your tracking status shows no updates after 5 business days from your order date, please contact us at reachus@glizmera.com with your order number.

• Within 48 Hours: check with neighbours or building management, inspect all entry areas for delivery notices, confirm your submitted address, and check with other household members.

• After 48 Hours: file an inquiry with the carrier using your tracking number, and notify us at reachus@glizmera.com with your order details.

• Visible Packaging Damage: inspect your parcel before signing for it. If damaged, refuse delivery or note “damaged” on the receipt. Photograph the damage immediately and report to us within 24 hours.

• Hidden Internal Damage: contact us within 7 days at reachus@glizmera.com with clear photos of the affected garments. Retain all original packaging and do not use the items.

Please notify us within 7 days at reachus@glizmera.com. Do not wear or remove tags from the garments, and include your order number along with supporting photos.

• Before Dispatch: to amend or cancel an order, contact us immediately at reachus@glizmera.com with your order number and the changes required.

• After Dispatch: orders cannot be modified or cancelled once they have left our facility. You may refuse delivery upon arrival, or accept the parcel and initiate a return through our standard Returns & Refunds process.

• We Are Responsible For: parcels officially confirmed as lost in transit by the carrier, and items arriving with structural shipping damage.

• We Are Not Responsible For: carrier delays outside our control, customs processing delays or duties, delivery failures caused by incorrect customer addresses, unclaimed parcels, refused deliveries, force majeure events, or seasonal shipping congestion.

• Risk Transfer: the risk of loss or damage transfers to the buyer upon confirmed delivery to the specified address.